Returns

I offer a 14-day return policy for all full-priced jewellery starting from the day your order is delivered. If you wish to initiate a return, please login here.

Returned items must be in an unused, new condition and in their original packaging. Unfortunately, I am unable to facilitate exchanges. Instead, once approved, I will automatically issue a refund / credit for any returned items that meet the conditions.

Please note, I do not offer returns or exchanges for custom-made items or for earrings (due to health and safety).

In the rare event that your Skeleton Coast Jewellery piece suffers any damage caused by craftsmanship, I offer a repair or exchange period of 8 months. This warranty does not apply to regular wear, product loss, loss of stones or theft.

Damage or loss that results from failure to obtain necessary repairs to maintain the integrity of the product are also not covered. Examples of jewellery issues that are not covered within this warranty:

• Wear and tear (for rings this includes scratches, peels, or bent out of shape from rough use)
• Loss or disappearance of gems or parts
• Breakage due to rough use
• Deterioration or tarnish due to contact with toxic substances
• Loss of gold plating on gold vermeil items